by maestra
Explorer

No data in Italy

I have received a text from EE on 150 saying data roaming is in place, i have revived texts saying it's working, I can text and call but no internet usage? No option to enable data roaming as greyed out? Very frustrated! Turning phone on and off doesn't help?! 

4 REPLIES 4
by Grand Master
Grand Master

Re: No data in Italy

Hi, 

 

What phone do you have?

 

You should be able to activate roaming on your handset under network settings. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: No data in Italy

Hi @maestra

 

Welcome to the community, I hope you're having a fantastic time in Italy. 🙂

 

Please try the troubleshooting below and let me know if any of it works:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Look forward to hearing from you.

 

Chris

 

by maestra
Explorer

Re: No data in Italy

Hi, finally got it sorted thanks anyway!

Sent from my iPhone
by
EE Community Support Team

Re: No data in Italy

Brilliant, @maestra.

 

I hope you enjoy the rest of your time in Italy. 😄

 

Chris

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