by JGunstone
Explorer

No data connection on Sony Xperia Z2 - How do I fix?

Hi all, hope you can help.

I recently bought an EE sim with £10 bundle that includes 1GB of data to use on Sony Xperia Z2. However, since inserting the sim and cashing in my credit the mobile data has not been available to me. I can make calls and send texts, but have been without data for the last two weeks.

 

Can anyone help me with resolving this?

 

FYI the mobile was previously with Vodafone on Pay Monthly. I unlocked it about a year ago.

 

Thanks in advance!

 

JGunstone

 

 

1 SOLUTION

Accepted Solutions
by JGunstone
Explorer
Solution

Re: No data connection on Sony Xperia Z2 - How do I fix?

Thanks for the response. As it happens I've just managed to fix it. The APN details needed to be updated, which I managed to find through a Google search.

 

Problem solved.

3 REPLIES 3
by
EE Community Support Team

Re: No data connection on Sony Xperia Z2 - How do I fix?

Good evening @JGunstone

 

Welcome to the community 🙂

 

Have you subscribed for an EE pay as you go pack?

 

Once you’ve decided which pack is best for you, choose one of these ways to get up and running:

My EE

  1. Register or log in to My EE.
  2. Go to Menu.
  3. Choose Pack and add-ons.
  4. Scroll down and select the pack you want.

The pack will be paid for straight away using your credit and will start as soon as you call, text or use data.

 

Text 150 for free

 

Text ALL PACKS to 150 for information on all packs available, or use one of the short codes above.

My EE app

  1. Log in to the app or download it.
  2. Go to Menu.
  3. Select Packs.
  4. Choose the pack you want.

The pack will be paid for straight away from your credit, and will start as soon as you call, text or use data - or your current pack finishes.

 

Have you spoken to customer services about this?

 

Thanks

 

Richard

 

🙂

by JGunstone
Explorer
Solution

Re: No data connection on Sony Xperia Z2 - How do I fix?

Thanks for the response. As it happens I've just managed to fix it. The APN details needed to be updated, which I managed to find through a Google search.

 

Problem solved.

by
EE Community Support Team

Re: No data connection on Sony Xperia Z2 - How do I fix?

 

pic spot prize.png

Hi @JGunstone

 

Thanks for the fast response and the brilliant answer, which will help others no end.

 

Because you have showed great help in the spirit of community, I am going to send you a private message here so I can get some details and send you on a meal on us.

 

Whatever tickles your tastebuds, this one's on us.

 

Richard

 

🙂

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