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by Investigator
Investigator

No Internet on my 4g

I'm on a monthly pack where I top up £10 per month, I get 11gb of data per month due to boosts but for some reason for the last 2 months I get no Internet on my data I've tried reseting my network settings and changing my content lock but still nothing, anyone got any ideas or should I just get a new sim? 

1 SOLUTION

Accepted Solutions
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by
EE Community Support Team
Solution

Re: No Internet on my 4g

Hi @TroyMcCaffery

 

Thanks for coming back to me.

 

Can you download your internet settings from our EE Set up here.

 

Select your device type and enter your number.

 

Let me know if this works for you 🙂

 

Leanne.

View solution in original post

9 REPLIES 9
Highlighted
by Grand Master
Grand Master

Re: No Internet on my 4g

Can you make calls & texts? What exactly does texting AL to 150 report?

 

How do you manage to change your Content Lock on PAYG?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: No Internet on my 4g

I am able to make calls and send texts to other numbers

 

Texting Al to 150 gave me this message

 

Your current balance as of today 20:59 is £0.00. You have 299 minutes, unlimited texts and 11.5GB remaining until 17/03/2020 for your £10 Everything Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 14/02/2020 at 13:05. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

 

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

 

Also I said content lock not contact

Highlighted
by Grand Master
Grand Master

Re: No Internet on my 4g

It was a typo. I meant to say How do you manage to change your Content Lock on PAYG?

 

Where are you?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: No Internet on my 4g

I honestly don't remember much all I remember is I had to confirm i was of age by using my card (it was like a parental lock) and i'm from the uk. 

I'll just point this out I don't think this has anything to do with my data since it's only been since the 16th of January 

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by
EE Community Support Team

Re: No Internet on my 4g

Hi there @TroyMcCaffery

 

Welcome to the community.

 

What device are you using?

 

Are you able to access any websites or apps?

 

Do you get an error message when you try and access the internet?

 

Thanks.

 

Leanne 🙂

 

 

 

Highlighted
by Investigator
Investigator

Re: No Internet on my 4g

I'm using a Samsung S6 (just the normal one not the edge one)

 

And I'm only able to access offline apps like ccokie clicker when my data is on because my other apps ask for a signal/the Internet for me to continue. Websites don't load it just takes 5 mins to load then says I'm not connected with the Internet

Highlighted
by
EE Community Support Team
Solution

Re: No Internet on my 4g

Hi @TroyMcCaffery

 

Thanks for coming back to me.

 

Can you download your internet settings from our EE Set up here.

 

Select your device type and enter your number.

 

Let me know if this works for you 🙂

 

Leanne.

View solution in original post

Highlighted
by Investigator
Investigator

Re: No Internet on my 4g

Thank you so much it has worked

Highlighted
by
EE Community Support Team

Re: No Internet on my 4g

No problem at all @TroyMcCaffery

 

Glad this is working for you 🙂

 

Have a lovely weekend.

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