by Arr1893 Investigator
Investigator

No 4g connection only to social media

Since 1pm.today I have been having issues with 4g connection on my mobile phone  however it is only affecting my social media. This was working without a problem the previous day and I have not changed any settings to cause this issue.

 

I have been unable to connect to facebook instagram or Twitter. I have been able to send and receive text messages from whatsapp but unable to download or send picture messages.

 

I have been unable to use samsung internet such as google with no problem. I conducted a speed test which was 12mb download and 8mb upload. 

I have googled if the app providers are having a problem and it seems like it is only my connection. I have tried to access facebook, twitter, and Instagram using the internet instead of the app and this is not loading either. 

 

I have tried resetting network connection and turning my phone off and on with no luck. 

 

I have made sure that there are no restrictions on the app and that mobile data is enabled on each. I have checked ee privacy settings and they are off. 

 

When I am connected to wifi there is no problem what so ever with my connection to any social media and it works perfectly.

 

I am using a samsung s9 with the latest android software downloaded. 

 

Can you advise me on how to fix this? 

 

8 REPLIES 8
by Grand Master
Grand Master

Re: No 4g connection only to social media

@Arr1893   you’re not the first person to report this and there is nothing you can do to fix this if it is a network issue then EE need to resolve this themselves. 

by Arr1893 Investigator
Investigator

Re: No 4g connection only to social media

Just to add... I have deleted and reinstalled each app so they are up to date. I have aldo double checked the content lock (as people are saying this is a solution) and it is definitely off and not on strict 

by Grand Master
Grand Master

Re: No 4g connection only to social media

@Arr1893   Who were saying this is a solution ?  when did they say this was a solution ? it might of been at the time but doesn’t mean it’s the solution now if it’s a network connection issue.  just deleting and reinstalling the app is not going to fix it.  

by Profile closed
Not applicable

Re: No 4g connection only to social media

Hi, @Arr1893 and @Chris_B  not sure whether this is right , but go into your account and switch your content to STRICT and then back OFF again!!

 

 

BustaCrabb

by Browney
New Member

Re: No 4g connection only to social media

Same issue, tried my SIM in my iPad and same issue

by Arr1893 Investigator
Investigator

Re: No 4g connection only to social media

Surprisingly this seems to have worked but had to reset my phone in between changing the settings 

by kwhitelaw1981 Investigator
Investigator

Re: No 4g connection only to social media

I am also having this issue and it is affecting more than the social media apps!  I cannot access the Bet365 app using mobile data either!

by
EE Community Support Team

Re: No 4g connection only to social media

Hi @kwhitelaw1981

 

Thanks for coming here,

 

Can you log into your My EE account > Menu > Account Settings > Data Content Controls > Do they show as Full Access?

 

If not can you set this to full access.

 

Leanne.

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