by Laracoles
Explorer

No 4G

I recently replaced my SIM and now can't get access to 3G or 4G. Why?

4 REPLIES 4
by Grand Master
Grand Master

Re: No 4G

Hi, 

 

Have you made sure it's set to 4g under network settings? (you haven't said what phone you own) 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Laracoles
Explorer

Re: No 4G

Hi. Thanks. It's an I-phone 6s. I haven't changed any settings since I swapped SIMs but will double check. 

by Grand Master
Grand Master

Re: No 4G

Hi,

 

Also try resetting your network under settings. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
Highlighted
by
EE Community Support Team

Re: No 4G

Morning @Laracoles

 

Thanks for coming here.

 

Is this now working for you?

 

Let us know how you are getting on 🙂

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