by Lorchris
Explorer

No 4G (or any mobile data) on A8 - any ideas? turned off and on, reset phone

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: No 4G (or any mobile data) on A8 - any ideas? turned off and on, reset phon

@Lorchris  I would call customer services as the checker only shows known issues and it might not yet have been updated.   If your device was ok yesterday in the same location then I highly doubt it’s a device issue. 

4 REPLIES 4
by Grand Master
Grand Master

Re: No 4G (or any mobile data) on A8 - any ideas? turned off and on, reset phon

@Lorchris  Please put your postcode in to THIS to see if there is a known issue in your area.  

by Lorchris
Explorer

Re: No 4G (or any mobile data) on A8 - any ideas? turned off and on, reset phon

thanks - did that earlier and no issues 😞

by Grand Master
Grand Master
Solution

Re: No 4G (or any mobile data) on A8 - any ideas? turned off and on, reset phon

@Lorchris  I would call customer services as the checker only shows known issues and it might not yet have been updated.   If your device was ok yesterday in the same location then I highly doubt it’s a device issue. 

by
EE Community Support Team

Re: No 4G (or any mobile data) on A8 - any ideas? turned off and on, reset phon

Morning @Lorchris

 

Thanks for coming to the community.

 

Can you make calls and send texts?

 

Is this happening in other areas?

 

Speak soon, Leanne.

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