by Howler Investigator
Investigator

No 4G connection to Twitter and Facebook?

Both work fine on WiFi, but even with a good 4G connection they don't connect.

 

Messenger will me to receive messages but not send them.

 

The phone shop have done everything they can and are baffled.

 

Rang EE and after 90 mins of running tests, clearing caches and data, reinstalling apps, using different APNs they're baffled.

 

I connect to the internet fine and have no blocks on at all.

 

Anyone else encountered this?

 

 

 

7 REPLIES 7
by Grand Master
Grand Master

Re: No 4G connection to Twitter and Facebook?

Try switching Content Lock to STRICT, rebooting, then to OFF. That is seeming to do the trick

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by Howler Investigator
Investigator

Re: No 4G connection to Twitter and Facebook?

Will do.

 


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Cheers
by Howler Investigator
Investigator

Re: No 4G connection to Twitter and Facebook?

It didn't work.

by Profile closed
Not applicable

Re: No 4G connection to Twitter and Facebook?

Hi @Howler 

 

Did you try this on the EE website or the app ? And have you also tried adjusting the content settings on 3G or 4G ??

 

Thanks

 

BustaCrabb

Highlighted
by Howler Investigator
Investigator

Re: No 4G connection to Twitter and Facebook?

On the website.

by Profile closed
Not applicable

Re: No 4G connection to Twitter and Facebook?

Hi @Howler 

 

So No fix on the website! The only other way I can suggest is trying same on the My EE app! If that doesn't worked then I'm flummoxed!🤔

 

Thanks

 

BustaCrabb

by
EE Community Support Team

Re: No 4G connection to Twitter and Facebook?

Hello @Howler

 

Thanks for posting on the community.

 

Did you restart your device after trying this?

 

Leanne 🙂

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