by Northy91 Investigator
Investigator

No 4G / Data - PDP authentication failure

I have just got a iPhone 7+ and an EE sim early yesterday. 

 

The phone does not seem to be able to get its data connection, its a couple of hours over the 24 hours i have had the phone in and connected now but when i try to use data it shows a message

 

" could not activate mobile data network, PDP authentication failure "

 

I have turned the phone off and on 

I have reset the network settings via the general>reset>reset network settings

I have updated to latest ios version 

I have reseated the sim

I have a carrier profile from what i can tell in the settings

 

I can make calls and send texts without any issues it just appears to be data that is affected. 

 

Any advice would be appreciated, l am a little disappointed that my first couple of days of being EE i am facing issues. 

1 SOLUTION

Accepted Solutions
by Northy91 Investigator
Investigator
Solution

Re: No 4G / Data - PDP authentication failure

Hi @Karen_C and @Chris_B

 

Thanks for your assistance, this has now been resolved spoke with EE support and they took the digits from the SIM and hey presto working. 

 

🙂 

10 REPLIES 10
by Grand Master
Grand Master

Re: No 4G / Data - PDP authentication failure

@Northy91  Connect the device to iTunes on a PC and click restore.   

by Northy91 Investigator
Investigator

Re: No 4G / Data - PDP authentication failure

Hi @Chris_B

 

I have just restored the phone now but no joy am afraid. 

 

Cheers for your help

by Grand Master
Grand Master

Re: No 4G / Data - PDP authentication failure

@Northy91  Ok. Can you turn off wifi on the device and do a network reset.  Settings>General>Reset>Reset Network Settings.     

 

 

 

You will ned to put your wifi passwords back on the device when you need to connect to wifi but at the moment leave wifi off.  

by Northy91 Investigator
Investigator

Re: No 4G / Data - PDP authentication failure

Morning @Chris_B

 

tried doing that already buddy, tried it again though just in case still to no avail

 

cheers

by Grand Master
Grand Master

Re: No 4G / Data - PDP authentication failure

@Northy91  Just to check mobile data is enabled on the device?  

by Northy91 Investigator
Investigator

Re: No 4G / Data - PDP authentication failure

Yeah @Chris_B

 

mobile data is turned on 

i have tried selecting another operator in my area which doesnt help

i have restarted the phone and reseated the sim again 

Double checked the coverage for my area and i am supposed to be able to get 4GEE and the phone is showing max signal 

cheers

by Grand Master
Grand Master

Re: No 4G / Data - PDP authentication failure

@Northy91  it sounds like you might need to call customer services and ask them to reset you line. 

by
EE Employee

Re: No 4G / Data - PDP authentication failure

Morning @Northy91

 

If you're a personal customer you can use the live chat link on the get in touch page.

 

Tech support will be able to do a refresh from our side - that should get your data up and running.

 

Pop back and let us know if you need anything else!

 

Thanks - Karen. Smiley Happy

by Northy91 Investigator
Investigator
Solution

Re: No 4G / Data - PDP authentication failure

Hi @Karen_C and @Chris_B

 

Thanks for your assistance, this has now been resolved spoke with EE support and they took the digits from the SIM and hey presto working. 

 

🙂 

by
EE Employee

Re: No 4G / Data - PDP authentication failure

Fantastic! Smiley Very Happy

 

Thanks for popping back to let us know.

 

Have a great day!

 

Thanks - Karen. Smiley Happy

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