by bevwade_21 Investigator
Investigator

No 3G internet in days, despite internet booster

Hi I have had no internet on my iPhone (except wi-fi) since Saturday afternoon, despite having credit and having paid £40 for a T-Mobile 6 month internet booster just last month. 

 

Even if if I have used my data, shouldn’t I still be able to atleast browse? This has always been the case before. But no, complete cut off. Nothing.

 

I have tried all all the usual tricks. Airplane mode, resetting network settings, no luck.

7 REPLIES 7
by Grand Master
Grand Master

Re: No 3G internet in days, despite internet booster

Even when your booster is exhausted you should be able to use data for no more than £1 / day.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: No 3G internet in days, despite internet booster

Good Morning @bevwade_21.

 

Welcome to the community.

 

Do you know if you've used all of your data?

 

Have you got credit on the phone?

 

Jon

by bevwade_21 Investigator
Investigator

Re: No 3G internet in days, despite internet booster

I don’t know. I received a text a week ago saying I’d used 80% of my fair use limit, and then by Saturday I was cut off completely without further warning. 

 

Usually I can still atleast browse after this anyway, just not download, stream etc.

 

I have credit in my phone, yes, and my internet booster is supposed to last another 5 months.

by
EE Community Support Team

Re: No 3G internet in days, despite internet booster

Thanks @bevwade_21.

 

I'd recommend contacting our customer service team about this so they can check your account and see what is going on.

 

Let us know how you get on.

 

Jon

by bevwade_21 Investigator
Investigator

Re: No 3G internet in days, despite internet booster

Would love to, but you can never get any sense from them. Half of the time you can’t even get through. And at 25p a minute I can’t afford to be passed from person to person or left on hold again.

by Grand Master
Grand Master

Re: No 3G internet in days, despite internet booster

It's 25p per call. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bevwade_21 Investigator
Investigator

Re: No 3G internet in days, despite internet booster

Oh, my mistake, sorry

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