by MyEEquestions17
Explorer

No 3 or 4G 6 on iPhone 6

I cannot access either a 3 or 4G service on my iPhone 6 even when the EE website says there is a full service in my postcode. Why?

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: No 3 or 4G 6 on iPhone 6

So you have no EE service at all? Has it just stopped working or has it never worked for you? Is it a new SIM or has anything changed on your end?

 

I know some BT Mobile users are having 3g/4g issues though due to a known fault.

by Grand Master
Grand Master

Re: No 3 or 4G 6 on iPhone 6

@MyEEquestions17  Do you have a signal showing on the device at all ?    Is cellular data turned on to give you a cellular data connection? 

by MyEEquestions17
Explorer

Re: No 3 or 4G 6 on iPhone 6

I have a service (1-4 dots variable) at this postcode but even with a full 5-dot service I am not getting a 3 or 4G coverage. 

Mobile Date - ON

Enable 4G - ON

Data Roaming Turned ON

 

The SIM was purchased at the time of buying the phone (2 months ago) and everything transferred from my old iPhone 5S.

 

I have seen "3G" on a few occasions but my partner's iPhone 5 receives both 3 and 4G easily on her Vodaphone network.

by Grand Master
Grand Master

Re: No 3 or 4G 6 on iPhone 6

@MyEEquestions17    Have you tried a network reset on the device?  Go to Settings/General/Reset/Reset Network Settings, You will need to put your Wi-Fi passwords back on the device after this. 

by
EE Community Support Team

Re: No 3 or 4G 6 on iPhone 6

Hi @MyEEquestions17,

 

Welcome to the EE Community.

 

Do you have this problem everywhere or just in one place?

 

Are you using a pay as you go or pay monthly plan?

 

Thanks

 

James

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