by ainemacg
Explorer

New sim card -now can't download videos (Whatsapp) or connect to Instagram

 
3 REPLIES 3
by ainemacg
Explorer

I installed new SIM card but now cannot connect to Instagram

 
by Grand Master
Grand Master

Re: New sim card -now can't download videos (Whatsapp) or connect to Instagram

Is that a new SIM for a new or upgraded contract?

 

Could it be your Switching Content Lock OFF or ON ? It is switched on on new contracts & seems to affect social sites.

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by
EE Community Support Team

Re: New sim card -now can't download videos (Whatsapp) or connect to Instagram

Hi @ainemacg 

 

Thanks for coming to the community.

 

Can you try the helpful advice from @XRaySpeX and see if this allows you to download videos and access Instagram?

 

Hope to hear back from you soon.

 

Leanne 🙂

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