by charlesjohn
Explorer

New sim. No mobile data.

Inserted new sim earlier today. Wanted to download ee app but didn't have enough memory so cleared downloads & cached data. Now have no mobile data. What can I do. The phone is a Huawei G620S-L01.

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: New sim. No mobile data.

Good Morning @charlesjohn

 

Could you access data OK before you cleared cache?

 

You may need to download the Internet Settings, you get do this on the EE Setup pages.

 

If that doesn't work pop back and let us know!

 

Thanks - Karen. Smiley Happy

3 REPLIES 3
by Grand Master
Grand Master

Re: New sim. No mobile data.

Hi,  

 

Buy more data? 

 

I am not sure what your question is about,  did you already buy a data or package? 

 

Thanks 




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by charlesjohn
Explorer

Re: New sim. No mobile data.

yes, just bought a new sim only package including 20 gig data per month

by
EE Employee
Solution

Re: New sim. No mobile data.

Good Morning @charlesjohn

 

Could you access data OK before you cleared cache?

 

You may need to download the Internet Settings, you get do this on the EE Setup pages.

 

If that doesn't work pop back and let us know!

 

Thanks - Karen. Smiley Happy

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