by Drewdevoy1 Investigator
Investigator

New phone, 3G/4g not working?

I got a iPhone 7 plus today as part of my early upgrade, man set it up saying it's all ready to go I just need to transfer my sim over.

However I've done so and my 3G/4g does not work, it displays in top corner that I have signal for it yet it won't work, I've tried resetting phone and network settings and ensured 4g is on.

Not sure what else to do... any suggestions?

4 REPLIES 4
by Grand Master
Grand Master

Re: New phone, 3G/4g not working?

@Drewdevoy1  have you allowed the apps to use cellular data ?  

by Drewdevoy1 Investigator
Investigator

Re: New phone, 3G/4g not working?

Yes everything is set to allow use for mobile data 

by Grand Master
Grand Master

Re: New phone, 3G/4g not working?

@Drewdevoy1  Just to check was this a new SIM card ?  If it was it can take up 24 hours before your get all services working again.   Try restarting the device a few time.    You could also try a network reset.  Go to Settings>General>Reset>ResetNetwork Setting.  You will need to put back any wifi passwords that you have put on te device after you have do this. 

by Drewdevoy1 Investigator
Investigator

Re: New phone, 3G/4g not working?

Hi no I was told to put my SIM card from my phone into my new one, I've tried resetting the network several times and turning my phone off and on. I've also made sure my old phone isn't working using 3G/4g however it's not working on my old phone now eithrr

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