by FJS498 Established Contributor
Established Contributor

New add on - data now shared?

Upgraded today, expecting new handset on Monday. 

 

My plan now seems to have been swapped over on my current handset, but I am a bit concerned that my data is now showing as shared. 

 

A new new fixed add on is now on my account which can’t be removed. It says data is now shared. 

 

I’m assuming this is probably fine and is just because of the upgrade, but am a bit worried as earlier today I received an email saying that someone had tried to register my email on the EE website. 

 

Thanks

5 REPLIES 5
by FJS498 Established Contributor
Established Contributor

Re: New add on - data now shared?

Noticed on the order confirmation email it also says : 

 

Additional Items: Shared Plan £0.00.

 

As far as I know I shouldn’t have a shared plan. 

by
EE Community Support Team

Re: New add on - data now shared?

Hi @FJS498,

 

It sounds like the sharer add-on has been added to your account in error.

 

Please get in touch with customer services so we can take a quick look at your account.

 

Thanks

 

James

by Ace Contributor
Ace Contributor

Re: New add on - data now shared?

The same thing happened to me when I upgraded. Only got one number on my account and had no issues with it so just left it.

by FJS498 Established Contributor
Established Contributor

Re: New add on - data now shared?

After I posted this I read somewhere on here that when you upgrade this happens but then after the first bill of the new contract the shared data thing comes off the account. 

 

Hopefully that’s what will happen. If not will be phoning u about it. 

by
EE Community Support Team

Re: New add on - data now shared?

Please keep us updated @FJS498

 

I genuinely can't see any problems at all and I hope you love your upgrade whatever you've went for.

 

Thanks for coming to see us.

 

Richard

 

🙂

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