by Trucktriple6 Investigator
Investigator

New HTC ultra on ee intermittent data connection.

I have performed a factory reset on the phone and also reset the apn settings.  Don't know if handset issue or EE issue.  Problem is very intermittent though sometimes I have internet sometimes I don't

7 REPLIES 7
by Grand Master
Grand Master

Re: New HTC ultra on ee intermittent data connection.

Hi,

 

Are you PAYG or monthly contract?

 

Have you tried downloading your settings here.!

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: New HTC ultra on ee intermittent data connection.

Good Morning @Trucktriple6

 

You may need to enter the internet settings manually.

 

Try these settings;

 

Name Internet

APN everywhere

Proxy Leave Blank

Port Leave Blank

Username Leave Blank

Password Leave Blank

Server Leave Blank

MMSC http://mms/

MMS Proxy 149.254.201.135

MMS Port 8080

MCC 234

MNC 30

Authentication Type PAP

APN Type If you have choices select internet + mms otherwise type in *

 

Let me know if this helps!

 

Thanks - Karen. Smiley Happy

by Trucktriple6 Investigator
Investigator

Re: New HTC ultra on ee intermittent data connection.

I looked at this yesterday unfortunately settings for the HTC ultra are not in the list.

 

Thanks

by Trucktriple6 Investigator
Investigator

Re: New HTC ultra on ee intermittent data connection.

I'm a pay monthly contract.  I have tried both APN reset and download of settings with no results. As a last resort I factory reset the phone last night and still no joy.

by
EE Employee

Re: New HTC ultra on ee intermittent data connection.

Hi @Trucktriple6

 

Did you try adding the APN manually?

 

You sad in your first post that sometimes you can access the internet - have you checked The Network Status Checker to see if there's any issues in your area?

 

How long have you been experiencing issues for?

 

Speak Soon!

 

Cheers

 

Karen. Smiley Happy

by Trucktriple6 Investigator
Investigator

Re: New HTC ultra on ee intermittent data connection.

There are no issues in my area and it happens in multiple geographic
locations.

Sometimes switching from WiFi to 4g causes the issue and sometimes 4g has
worked fine then stops for no apparent reason.

I can be using an app in a fixed geographic location and 4g will stop for
no visible reason.
by
EE Community Support Team

Re: New HTC ultra on ee intermittent data connection.

Thanks for the information @Trucktriple6.

 

In this case our technical support team will need to get this looked into for you.

 

If you use our get in touch pages and select EE you will have the option to chat to a technical support agent.

 

Let us know how you get on 🙂

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