by Cargill86
New Member

Never got my 7gb with MTV TRAX sim if top up 15 for 6months

Got an EE sim Christmas Eve MYV TRAX SIM ee woman in shop says will get 7gb for first 6months by topping up £15 it will go on since then it's only give me 2gb of data on the pack in small print says by 2.11.16 so there for EE Has missed sold me please help EE 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Never got my 7gb with MTV TRAX sim if top up 15 for 6months

Hi, 

 

You can only sign up for that deal with a specific sim available here.

 

Please see the terms and conditions here.

 

MTV TRAX pay as you go SIM 2016 terms and conditions

Sign up for a free MTV Trax pay as you go SIM via http://pages.mtvtrax.com/simorder and top up £15 by 23:59 on 2 February 2017 to get an Everything Pack, which includes 2GB data, 500 mins and unlimited texts, plus an extra free 5GB of data and free access to MTV Trax for 30 days. You’ll continue to get an extra 5GB free data each consecutive month you buy a 30 day pay as you go pack for a maximum of 6 months and ongoing free access to MTV Trax for each consecutive month you buy a 30 day pay as you go pack until 2 February 2018.

Thanks  




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Never got my 7gb with MTV TRAX sim if top up 15 for 6months

Hi, 

 

You can only sign up for that deal with a specific sim available here.

 

Please see the terms and conditions here.

 

MTV TRAX pay as you go SIM 2016 terms and conditions

Sign up for a free MTV Trax pay as you go SIM via http://pages.mtvtrax.com/simorder and top up £15 by 23:59 on 2 February 2017 to get an Everything Pack, which includes 2GB data, 500 mins and unlimited texts, plus an extra free 5GB of data and free access to MTV Trax for 30 days. You’ll continue to get an extra 5GB free data each consecutive month you buy a 30 day pay as you go pack for a maximum of 6 months and ongoing free access to MTV Trax for each consecutive month you buy a 30 day pay as you go pack until 2 February 2018.

Thanks  




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by itsdanielharrow
Explorer

Re: Never got my 7gb with MTV TRAX sim if top up 15 for 6months

Hi,

I managed to activate the package.

As I'm not in the UK very often I wasn't aware that topups don't go directly onto my number, I had to call 150 and enter my topup voucher. After confirming my £15 top up, I made a call and my bundle activated.

 

Many thanks for taking your time to help me. I really appreciate it!

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