by sarojkjena Investigator
Investigator

Network Drop(VPN) on 4G every 20mins +-few mins

Hi Team

 

I am having an issue with network drops when using 4G on EE. I am using the new 4G WiFi router.

This is a constant issue from day one (past one month). I am not able to use this as it drops my VPN every 20mins which means I had to drop out of the office network and reconnect and I lose all my network sessions.

Its practically non-usable.

What can I do to fix the issue?

 

Thanks

 

8 REPLIES 8
by Grand Master
Grand Master

Re: Network Drop(VPN) on 4G every 20mins +-few mins

Hi, 

 

Does your connection drop if you arn't using the VPN? 

 

Thanks 

 

 




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by Ace Contributor
Ace Contributor

Re: Network Drop(VPN) on 4G every 20mins +-few mins

Does it drop at exactly the same timeframe every time or roundabout 20 mins? If it's exactly the same time it suggests a problem with the VPN, maybe a key lifetime mismatch. The VPN logs should show why it disconnects.

by sarojkjena Investigator
Investigator

Re: Network Drop(VPN) on 4G every 20mins +-few mins

Yes it drops around 17 mins sometime 21 mins on the 4G however I have a EE homebroadband (ADSL phone)as well. On the homebroadband over wifi the VPN stays up even for 24hrs.

So its not the VPN setting issue. 

Its hard to notice without the VPN as other services will reconnect immediatly even Outlook or Skype. With HTTP you cant notice the network drops.

by
EE Employee

Re: Network Drop(VPN) on 4G every 20mins +-few mins

Hi @sarojkjena

 

Did you check the VPN logs as suggested by @chistery - does it show why it dropped?

 

VPN may drop as the 4G is not  a static connection.

 

If the connection was dropping you would still notice this when using other internet based services.

 

Thanks - Karen. Smiley Happy

by sarojkjena Investigator
Investigator

Re: Network Drop(VPN) on 4G every 20mins +-few mins

Thanks. I have been checking the logs with IT. They will update me on their findings.

It has been disconnecting me every 17 or 18 mins. Its the case since morning.

 

Now I have started testing the connection without the VPN. I can connect to Skype (business) over internet without VPN. I still see drops after 17-18 mins from the service.

by
EE Employee

Re: Network Drop(VPN) on 4G every 20mins +-few mins

Hi @sarojkjena

 

Do you have any issues with standard browsing?

 

What does the signal strength show?

 

If you could give me the postcode, I can have a look to see if there are any issues in the area.

 

Thanks - Karen. Smiley Happy

by Ace Contributor
Ace Contributor

Re: Network Drop(VPN) on 4G every 20mins +-few mins

Also, try a free VPN like OPera VPN (available in the usual app stores). See if that stays up for longer than 20 mins?

by
EE Employee

Re: Network Drop(VPN) on 4G every 20mins +-few mins

Hi @sarokjkjena

 

Let us know how you get on with your it department.

 

Many thanks,

 

Lee

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