11-09-2019 08:50 PM
Been using my ip cameras for over a year on EE fibre and EE mobile contract, had no issues but this last week my cameras have no connection over data, they only work when I’m at home on the same Wi-Fi network, I’ve looked on google and seen other people with the same problem, if I can’t sort it I’ll have to leave EE as people said it works on other networks, so EE must of changed something in the last week
11-09-2019 11:43 PM
Is this happening now on both the EE Fibre BB network & the EE mobile network or is it that you've switched from home BB to mobile?
12-09-2019 06:02 AM
I’ve been on EE fibre for over 3 years and EE mobile for 15 years, nothing has changed but all 3 of my ip cameras will now no longer connect over 4g, I have loads of data and no settings have been changed, I can only assume something has changed on the network as I have seen other people complaining, but they said using a different network sim allowed access over 4g, so definitely an EE issue
12-09-2019 09:48 AM
Are the cameras connected to the Fibre BB router? Is it that you can't view them on your phone when it's connected to the mobile network but can when it's connected to the BB LAN?
Have you port forwarded the cameras?
12-09-2019 11:01 AM
Wouldn’t know how to, but never had to before, been working fine for over a year, now nothing at all unless I’m on same network on Wi-Fi, if I’m sitting next to them and then Wi-Fi off I lose connection, soon as I turn on Wi-Fi I have them back, it’s a data thing, something has changed but not by me
12-09-2019 01:28 PM
Welcome to the EE Community.
Have you spoken to the developer of the camera software/app you are using to see if they have made any changes to their service?
It's also worth asking them if their product is compatible with IPv6 mobile networks such as EE.
12-09-2019 01:46 PM
Chinese company so no point, but why would I? Been working fine for a year, software has not updated so no changes that side, it’s an EE thing as like I said I’ve read of others that have had same problem, has ipv6 only just been implemented this last week across EE?
12-09-2019 02:48 PM