by Sadz12345
Visitor

My pictures on the internet or on apps don’t load as well as social media won’t

My pictures when using my 4g and internet and apps such as WhatsApp Instagram snapchat don’t load nor doesn’t the feed refresh 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: My pictures on the internet or on apps don’t load as well as social media wo

Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. Try switching it to STRICT, reboot your device and then switching it to OFF.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
3 REPLIES 3
by Grand Master
Grand Master

Re: My pictures on the internet or on apps don’t load as well as social media wo

Hi @Sadz12345 

 

Try logging into your myEE app and deactivating content lock

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master
Solution

Re: My pictures on the internet or on apps don’t load as well as social media wo

Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. Try switching it to STRICT, reboot your device and then switching it to OFF.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: My pictures on the internet or on apps don’t load as well as social media wo

Hi @Sadz12345 

 

If you follow the simple steps set out by @XRaySpeX  you should have no problem accessing social media apps!

 

Thanks 👍

 

BustaCrabb 🦀

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