by Sianlouise86
Explorer

My phone keeps crashing and no videos of any kind will play, most apps freeze

After installing the update my phone has continued to crash, on most apps, they crash when watching any videos including adverts, games, Netflix and hayu,

We have done a factory reset bit still having troubles. 

My phone is now pretty much useless?!?

3 REPLIES 3
by Grand Master
Grand Master

Re: My phone keeps crashing and no videos of any kind will play, most apps freez

Hi @Sianlouise86 

 

What phone do you have and where did you buy it?

 

What update did you install?

 

Thanks




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by Sianlouise86
Explorer

Re: My phone keeps crashing and no videos of any kind will play, most apps freez

P20 pro
by
EE Community Support Team

Re: My phone keeps crashing and no videos of any kind will play, most apps freez

Hi there @Sianlouise86

 

Thanks for coming here.

 

If you get in touch with our Tech Gurus they will be able to get this looked into.

 

Leanne 🙂

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