12-07-2018 10:49 PM
I have some issues with my phone internet connection,I can use wifi but not my data allowance I have called customer service today and after 3 phone calls and messages containing network settings and instructions ended up in 1hour lost and I still have the problem,went to the ee store they tried with their own SIM card and the phone worked perfectly so they said it's a sim fault and I got a new SIM card,But that didn't fixed the problem I still cannot use the mobile data and tomorrow I'm going on my holidays and as I can see I will not be able to use my phone abroad...very frustrating makes people wonder why paying the bills...
12-07-2018 11:39 PM - edited 12-07-2018 11:42 PM
You can download most device Internet setting here.
Have you text ROAMING to 150 to ensure your account is set up for roaming abroad?
12-07-2018 11:54 PM
I've done that 3 times today...is not solving any problem as other SIM card worked fine when but when I put my SIM back on was not working so they thought is the SIM I got a new one with the same number...same problem...is not the phone settings is something with the ee system as I even put my girlfriend's SIM in my phone and again it works when I've reinserted my one not working...I can still make phone calls and receive messages but can't connect to the internet on the phone unless I use wifi
13-07-2018 12:14 AM
@Northerner thanks for your reply! My phone is s7 edge and I am now on 12months contract after the upgrade I've done on 6th of Jully ...after that this happened...is like the EE is doing this because I've gone from £75/month to less than half...is not the phone and is not the SIM card as I've got a new one but still the same problem with other EE SIM cards my phone connects to the internet without any settings adjustments but with mine nothing...so is something with my line in the EE system now I feel sorry I didn't keept the phone number and go to another network.
13-07-2018 03:28 AM
@NellBoth When did you get this new SIM card ?
13-07-2018 08:52 AM
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