by Alexmain78 Investigator
Investigator

My phone is Struggling with internet even though I have 4g??

I’m connected to 4 g and the signal strength is fine but data is really poor! I’ve reset network settings, taken out the sim, mobile data is on, apps are allowed to use mobile data ect but it is so slow?? Any ideas 

7 REPLIES 7
by
EE Community Support Team

Re: My phone is Struggling with internet even though I have 4g??

Hi @Alexmain78

 

Thanks for posting on the community.

 

What phone are you using?

 

Is this happening in all areas?

 

Leanne 🙂

by Alexmain78 Investigator
Investigator

Re: My phone is Struggling with internet even though I have 4g??

Morning Leanne thank you for replying!

 

i am using an I phone 7 

 

it it seems to work fine when I’m out and about but is just when I am home, it shows 4g and a couple of bars of signal but won’t seem to do anything, yet when I’m out like now I have only 3G and the internet works perfect!! I was under the impression that 4g was meant to be better than 3G 

by
EE Community Support Team

Re: My phone is Struggling with internet even though I have 4g??

Hi @Alexmain78

 

Thanks for the quick reply.

 

Do you use WiFi calling when at home?

 

Is there any network issues showing on our Network Status Checker?

 

Leanne 🙂

by Alexmain78 Investigator
Investigator

Re: My phone is Struggling with internet even though I have 4g??

 

I have tried network checker, and done all the points listed to try!

 

no I don’t use WiFi calling as I don’t have internet at home, regular calls go through fine just seems anything to do with data in the home place won’t work 🙄

by
EE Community Support Team

Re: My phone is Struggling with internet even though I have 4g??

Hi @Alexmain78

 

Thanks for trying this.

 

Have you reset your network settings on the iPhone?

 

Go to Settings > General > Reset > Reset Network Settings.

 

This will remove all saved WiFi passwords.

 

Leanne,

by Alexmain78 Investigator
Investigator

Re: My phone is Struggling with internet even though I have 4g??

Yes I think that was one of the first things I tried, but it still hasn’t improved at any! I am not sure what else I can do unless I move back to O2

by
EE Community Support Team

Re: My phone is Struggling with internet even though I have 4g??

Hi @Alexmain78

 

Thanks for trying this.

 

If you give us a call on 150 our Tech Gurus will be able to get this looked into for you.

 

Let me know how you get on 🙂

 

Leanne.

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