by hasan79 Investigator
Investigator

My number and account have been deleted by EE. What can i do?

 

I have stopped receiving any EE services as would happen if I had terminated my contract. I requested that a number that I had added to my account be removed and to be terminated but when I go into my ee app that number has not been removed and my main number is not there anymore. I believe there is a misunderstanding about which number I wanted to terminate and it is not the main number. I am left with no phone and no way to make any calls OR message except on wifi when I can receive wifi reception. Can anyone please respond urgently to this matter?

The main account number and the one which I would like to restore is xxxxxxxxx.

Thank you. 

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

6 REPLIES 6
by Grand Master
Grand Master

Re: My number and account have been deleted by EE. What can i do?

This user forum can have no access to your specific a/c. You will need to contact EE to sort out this mix-up in the no. you wanted cancelled.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by hasan79 Investigator
Investigator

Re: My number and account have been deleted by EE. What can i do?

Thanks for the response. I have been trying all day today to contact EE but there is no email address or anything on their website which I could write to. The only solution I could come up with is to visit an EE store in person. 

by Grand Master
Grand Master

Re: My number and account have been deleted by EE. What can i do?

EE provides no email contact but you can phone in working hours using the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by hasan79 Investigator
Investigator

Re: My number and account have been deleted by EE. What can i do?

The main issue is the fact that I can't make any calls and use my phone like a normal telephone because my number has been removed/deleted by EE and does not exist any longer. The only numbers I can call are Whatsapp numbers. Would it be possible to schedule a live chat or something similar where I can speak to someone? The only option I can think of at the moment is to visit an EE store. 

by Grand Master
Grand Master

Re: My number and account have been deleted by EE. What can i do?

Try phoning Customer Services on +44 800 956 6000 (option 2, option 4). It won't ask you for your existing mobile no.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Expert Contributor
Expert Contributor

Re: My number and account have been deleted by EE. What can i do?

You can find an email web form here: https://ee.co.uk/help/help-new/make-a-complaint

 

I would strongly advise that you call them from another phone as complaints via the web form seem to go missing.

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