12-08-2017 08:43 PM
I have recently upgraded my phone from a galaxy s6 to a Google pixel. I have followed the steps regarding the SIM card and it has registered to the EE network. However, the account has not updated and I still have my old plan on there but for my new phone meaning I can't use data as I exceeded my allowance but my new plan has a larger allowance anyway. I spoke to a helper on live chat who said he had sorted it and would correct itself in 24 hours but it has since passed this timeslot and it still doesn't work. Is there anything I can do?
12-08-2017 09:08 PM
There is no account access on these forums, so you will need to call CS tomorrow after 8am.
13-08-2017 09:34 AM
Thanks for posting in community 🙂
Has this now been corrected?
If you want to have a live chat online with an advisor, then please log in to your MYEE and await an invite to chat.