by Benhackney
New Member

My new plan hasn't registered

I have recently upgraded my phone from a galaxy s6 to a Google pixel. I have followed the steps regarding the SIM card and it has registered to the EE network. However, the account has not updated and I still have my old plan on there but for my new phone meaning I can't use data as I exceeded my allowance but my new plan has a larger allowance anyway. I spoke to a helper on live chat who said he had sorted it and would correct itself in 24 hours but it has since passed this timeslot and it still doesn't work. Is there anything I can do? 

by Grand Master
Grand Master

Re: My new plan hasn't registered



There is no account access on these forums, so you will need to call CS tomorrow after 8am.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: My new plan hasn't registered

Hi @Benhackney


Thanks for posting in community 🙂


Has this now been corrected?


If not, then please follow the advice @Northerner has offered and please contact customer services and they will look into things for you.


If you want to have a live chat online with an advisor, then please log in to your MYEE and await an invite to chat.







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