by Miranda2
Explorer

My monthly plan has decreased the data I get, why is this?

My plan for almost 6 months now has been 3GB a month but recently this has changed to 2GB. I was not aware that this was going to happen. Is this for any particular reason? Is there a way to get it back to 3GB? Thank you

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: My monthly plan has decreased the data I get, why is this?

by
EE Community Support Team

Re: My monthly plan has decreased the data I get, why is this?

Hello @Miranda2

 

Welcome to the community.

 

As @Fatboy71 has asked are you with us on pay as you go or contract?

 

Also have you changed your plan at all?

 

Speak soon 🙂

by Miranda2
Explorer

Re: My monthly plan has decreased the data I get, why is this?

It's a contract and no, I have not changed my plan. To my knowledge anyway.

by Ace Contributor
Ace Contributor

Re: My monthly plan has decreased the data I get, why is this?


@Miranda2 wrote:

It's a contract and no, I have not changed my plan. To my knowledge anyway.


Unless it was an offer on the plan for an extra GB for six months, and now that period has elapsed. But to be honest, I haven't heard of any recent plans that have been like that.

 

As we have no account access on here, the only thing I could suggest, is to contact customer service on 150 and get them to explain/look into why this is happening.

by
EE Community Support Team

Re: My monthly plan has decreased the data I get, why is this?

Thanks for helping @Fatboy71

 

Hello @Miranda2,

 

Please do get in touch with us, our customer service team will look into this and see what has happened.

 

Let us know how you get on 🙂

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