by MiaNatalia
Explorer

My mobile data won’t work

My mobile data won’t work no matter what I do I have an iPhone 7 Plus I have tried restarting it I have turned my data on and off and it just won’t work 

9 REPLIES 9
by Grand Master
Grand Master

Re: My mobile data won’t work

@MiaNatalia: PAYG or contract?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MiaNatalia
Explorer

Re: My mobile data won’t work

Contract 

by Grand Master
Grand Master

Re: My mobile data won’t work

Is it on all sites & apps or just a few, maybe social sites?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MiaNatalia
Explorer

Re: My mobile data won’t work

It’s every app and every social media 

by Grand Master
Grand Master

Re: My mobile data won’t work

What's it say when you try to access the Net?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MiaNatalia
Explorer

Re: My mobile data won’t work

It just says couldn’t connect or try to

refresh 

by Grand Master
Grand Master

Re: My mobile data won’t work

How are you getting to here?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MiaNatalia
Explorer

Re: My mobile data won’t work

I’m using my home WiFi 

by
EE Community Team

Re: My mobile data won’t work

Hi @MiaNatalia,

 

Welcome to the community 🙂

 

Did you manage to get connected to the internet yesterday?

 

Are you able to access Safari when you connected to the mobile network and not your home WiFi?

 

 

Alex 🙂

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