by emmadu Investigator
Investigator

My mobile data isn't working

Please help, my mobile data is not working!! I am fine with wifi on but not when I am out and about. I have a iPhone 7plus. 

I have tried turning it on and off, I have taken the sim out and put back in, I have reset factory settings, I have turned wifi on and off. 

18 REPLIES 18
by Grand Master
Grand Master

Re: My mobile data isn't working

@emmadu   Are you a contract customer or payg customer? 

 

Have you looked at Settings>Mobile Data> is mobile Data turned on ?  

 

Have you you looked at THIS to see if there is a network issue in your area ? 

 

If you click THIS with wifi off on the device what does is say ? 

by emmadu Investigator
Investigator

Re: My mobile data isn't working

I am on a contract. 

Yes my mobile data is on. 

I've tried the network coverage in my area and it says no problems.

When I clicked on that link with wifi off it shows me my data, I have 15.8gb. 

This is now day 3 that I've had problems.

by
EE Employee

Re: My mobile data isn't working

Hi @emmadu and welcome to the Community.

 

This is very unusual as it is allowing you to click on the status link?

 

What error message are you receiving when trying to access data.

 

Many thanks,

 

Lee

 

 

by Grand Master
Grand Master

Re: My mobile data isn't working

@emmadu  If you are getting a response from clicking that then your data is working.  

 

Have you allowed the apps your trying to use to use mobile data ? 

 

Settings>Mobile Data> and scroll down what's toggled on (shows green) is allowed to use mobile data.  

 

by emmadu Investigator
Investigator

Re: My mobile data isn't working

It just doesn't load anything up, I can't send iMessages.

by emmadu Investigator
Investigator

Re: My mobile data isn't working

Yes that all ok.

by
EE Employee

Re: My mobile data isn't working

Hi @emmadu

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our Technical team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by emmadu Investigator
Investigator

Re: My mobile data isn't working

All sorted, thank you for your help. 

There was a sort of block on the data. 

by
EE Employee

Re: My mobile data isn't working

Hi @emmadu

 

Glad you are now sorted 🙂

 

Many thanks,

 

Lee

by Carriess
Explorer

Re: My mobile data isn't working

What did you do with your iPhone? I've got the same problem now😭

by
EE Community Support Team

Re: My mobile data isn't working

Hi there @Carriess

 

Thanks for posting 🙂

 

I have asked a few questions on your other post here>

 

Speak soon 🙂

by emmadu Investigator
Investigator

Re: My mobile data isn't working

I phoned EE up and they sorted the problem straight away.
by Abimen
Visitor

Re: My mobile data isn't working

My mobile data isnt working even though I have 5.5 GB left what do I do

 

by
EE Community Support Team

Re: My mobile data isn't working

Hello there @Abimen

 

Welcome to the community.

 

What phone are you using?

 

What happens when you try and use the internet?

 

Thanks, Leanne.

by Tasha12
Visitor

Re: My mobile data isn't working

Hi

 

i am having this same issue with my iPhone 6s it will work with my WiFi turned on but if I turn my WiFi off it shows I have a 4g connection but everything using the internet will not work and tells me I am not connected to the internet. I have reset my phone and checked my settings and the area for any issues, I have had this ongoing now for a few days and have 6.9GB of data available 

by
EE Community Support Team

Re: My mobile data isn't working

Morning @Tasha12

 

Thanks for coming to the community.

 

Have you tried resetting the network settings?

 

Go to Settings > General > Reset > Reset Network Settings.

 

This will delete any saved WiFi passwords.

 

Thanks, Leanne 🙂

 

 

 

by Char2511
Visitor

Re: My mobile data isn't working

I have the same issue. It has been a while now and even though I have all of my 4G available, no matter where I am my 4G won’t work. I’ve tried a number of solutions.

by
EE Community Support Team

Re: My mobile data isn't working

Hi @Char2511,

 

Welcome to the EE Community.

 

What type of phone are you using?

 

What happens when you try to load a web page in your browser?

 

Thanks

 

James

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