by Astones29 Investigator
Investigator

My mobile data isn’t working in my monthly pack?

I’m on pay as you go and have 2GB of data to use this month, but it won’t allow me? I have been using texts and calls fine. When I check my allowance I still have 2GB of data so I’m not out of data. Someone help me ☹️ 

8 REPLIES 8
by Grand Master
Grand Master

Re: My mobile data isn’t working in my monthly pack?

Hi @Astones29

 

  • What device do you have?
  • Is your mobile data active?
  • Do you receive any error message?
  • Have you tried downloading your phone Internet settings from here.

Thanks,

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Astones29 Investigator
Investigator

Re: My mobile data isn’t working in my monthly pack?

I have an iPhone 6s and yes it is active. No error message, just none of my social media or apps load when trying to use the data. I haven’t tried, but will do ☺️ 

by Grand Master
Grand Master

Re: My mobile data isn’t working in my monthly pack?

Could it be your Switching Content Lock OFF or ON ? Content Lock often blocks social sites.

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by Astones29 Investigator
Investigator

Re: My mobile data isn’t working in my monthly pack?

It’s not that. I used my data last month fine, with no issue. I have just started this month with the same pack, and my calls and texts work fine, just can’t use my data?

by
EE Community Support Team

Re: My mobile data isn’t working in my monthly pack?

Good Morning @Astones29

 

Is this in one area? You can check for any known issues by using our Network Status Checker.  

 

Speak soon, Katie 🙂

by Astones29 Investigator
Investigator

Re: My mobile data isn’t working in my monthly pack?

Hi Katie! 

No, not just in my area as I travel 4 hours away to go to uni and I still have to same issue down here. 

Thanks though. 

by
EE Community Support Team

Re: My mobile data isn’t working in my monthly pack?

Thank you for confirming this @Astones29

 

I would recommend giving our technical care team a call who can look at this further for you. 

 

Keep me posted with how you get on, 

 

Katie 🙂

by Astones29 Investigator
Investigator

Re: My mobile data isn’t working in my monthly pack?

Thank you, I will do when I get chance. 

 

Thanks again

Annie

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