by Adele4 Investigator
Investigator

My mobile data is not working

My data has not been working for over a month, I have tried everything and still only works with WiFi 

8 REPLIES 8
by Grand Master
Grand Master

Re: My mobile data is not working

@Adele4   Helps to say what device and if your contract or payg 

by Adele4 Investigator
Investigator

Re: My mobile data is not working

Sorry, iPhone 6s and pay monthly 

by Grand Master
Grand Master

Re: My mobile data is not working

@Adele4

 

Why have you waited so long before posting or contacting EE?

 

Have you tried resetting your network under settings? (this will also wipe all wifi passwords) 

 

Also is data active, again under settings. 

 

Thanks 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Adele4 Investigator
Investigator

Re: My mobile data is not working

Between work and home I just didn’t think about it, I need my phone at work for safety but can’t use it, with my bill coming out bank I realised it’s been over a month I have had no data. 

 

I honestly have looked at mobile data and the amount hasn’t changed in month, I have never used my data allowance EVER.  

 

I have not done done anything else except turn off and on again,  checked my area and works area and there are no issues.  Have zero idea what to do now, never happened before 

by Adele4 Investigator
Investigator

Re: My mobile data is not working

Data is active, turned WiFi off and doesn’t send iMessages etc 

by Grand Master
Grand Master

Re: My mobile data is not working

@Adele4   Have you allowed the apps to use cellular data.  

by Adele4 Investigator
Investigator

Re: My mobile data is not working

I honestly do not know.  Most of them are turned off I know that

by
EE Community Support Team

Re: My mobile data is not working

Hi @Adele4,

 

Thanks for joining the EE Community.

 

You'll need to allow your apps to use mobile data in your settings, if you have them all turned off they won't be able to use data, even if mobile data is turned on.

 

James

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