by Monopoly1 Investigator
Investigator

My mobile allowance renewed at midnight at 2 mins past midnight I received a tex

My mobile allowance renewed at midnight, at 2mins past midnight I received a text from EE saying I'd used up all my data . Mobile data wasn't even switched on! 

Whats going on ?????

3 REPLIES 3
by Grand Master
Grand Master

Re: My mobile allowance renewed at midnight at 2 mins past midnight I received a

@Monopoly1  Have you looked at your online account to see what that says ?   If you know you haven’t used it up I wouldn’t worry about it and I’ll call customer services to request that they reset my line. 

by Expert Contributor
Expert Contributor

Re: My mobile allowance renewed at midnight at 2 mins past midnight I received a

It possible you used up your allowance before it renewed and the text couldn't come through until just after it renewed 

 

Remember that SMS is not an instant messenger service. 

by
EE Community Support Team

Re: My mobile allowance renewed at midnight at 2 mins past midnight I received a

Hi @Monopoly1

 

Welcome to the community. 🙂

 

Please check your My EE account and the add-on status page and let us know if your allowances show correctly.

 

Are you able to use your mobile internet on your apps or browsing the internet?

 

Chris

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