by Richardblake198
Explorer

My iPhone se says I have 3G or 4g but when I use anything it says no internet

Hi

my iPhone se will only work when on wifi. Over the last week when I have been out of the house my 3G/4g has not been working. It says I am connected to 3G/4g but as soon as I try to use anything it says no internet connection. I have data remaining for the month so it's not that. Just wondering if anyone knows anything I can try?

thanks

4 REPLIES 4
by Grand Master
Grand Master

Re: My iPhone se says I have 3G or 4g but when I use anything it says no interne

Hi,  

 

Have you tried resetting your network under settings? 

 

Also txt AL to 150 and it will tell you what you have left. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Richardblake198
Explorer

Re: My iPhone se says I have 3G or 4g but when I use anything it says no interne

Thanks for the reply.

i have tried both these things. I have 1.2 gb remaining and still not working

by Ace Contributor
Ace Contributor

Re: My iPhone se says I have 3G or 4g but when I use anything it says no interne

Hi,

@Richardblake198

you might need t check your Apn Settings 

An iPhone usually sets up APNs automatically, but if you need to enter them manually, here's how.

From the home screen:

  1. Tap Settings.
  2. In the first section tap Mobile Data/Cellular Data.
  3. Tap Mobile Data Network/Cellular Data Network.
  4. Enter the following settings into the onscreen form, without changing any other settings:
    Mobile/Cellular Data:
    APN - everywhere
    Username - eesecure
    Password - secure
    Visual Voicemail:
    MMS:
    APN - eezone
    Username - eesecure
    Password - secure
    MMSC - http://mms/
    MMS Proxy - 149.254.201.135:8080
    MMS Max Message Size - 1048576
    (As a check, the image below shows blue text in the fields you should have completed)
  5. Tap the left arrow at the top three times.
  6. Press the home button.
  7. On the status bar at the top of the screen, next to the name of your mobile network, you should now see a data connection indicator 4G, 3G, E or GPRS. This means the data connection is live and working.

Please check this it might help you,

Many Thanks

by Grand Master
Grand Master

Re: My iPhone se says I have 3G or 4g but when I use anything it says no interne

@tahirmian  With a iPhone that's been got from EE that is not possible as you do not have  access to these settings. 

 

 

@Richardblake198   Have you allowed your apps to use cellular data ? 

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