by bppi2014 Investigator
Investigator

My fair use data allowance not working anymre, anyone know why?

From last month it hasnt been working, its suppose to update but i get no connection, why is this? Please help!! Been a customer since 2010

7 REPLIES 7
by Grand Master
Grand Master

Re: My fair use data allowance not working anymre, anyone know why?

Are you on contract or PAYG?

 

Which network you on, EE, Orange or T-M?

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by bppi2014 Investigator
Investigator

Re: My fair use data allowance not working anymre, anyone know why?

Hi , no im not on contract, im on PAYG. Ive got a t-mobile sim, but i also use ee if that makes sense, normally it would re-new every month, but it hasnt been working from last month, i thought it was because i used enough for that month, and it was meant to re-new yesterday but i have no data. 😕 

by
EE Employee

Re: My fair use data allowance not working anymre, anyone know why?

Hi @bppi2014 and welcome to the community,

 

What is received when you text AL to 150?

 

Many thanks,

 

Lee

by bppi2014 Investigator
Investigator

Re: My fair use data allowance not working anymre, anyone know why?

Its never said anything about my fair data allowance, i remember topping up back in 2015 for 30days internet, and after I just got intermet, without paying anything, and just recently nothing i havent been getting any data, just few days ago it said said it will re-new on the 2nd of Dec

by
EE Employee

Re: My fair use data allowance not working anymre, anyone know why?

Hi @bppi2014

 

Please try popping your phone off and back on, did this help?

 

Many thanks,

 

Lee

by bppi2014 Investigator
Investigator

Re: My fair use data allowance not working anymre, anyone know why?

I have tried, maybe i should take my sim out and put it back in? 

 

I also topped up to use internet for the last few days, has that got to do with anything 

by
EE Employee

Re: My fair use data allowance not working anymre, anyone know why?

Hi @bppi2014

 

If that does not work, please do give customer services a quick call to look into this further.

 

Many thanks,

 

Lee

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