by Nickriding Contributor
Contributor

My extra addon data has been zeroed before the 30 day period ended

I got a tad happy go lucky with my data, so bought the £20 10G data addon. Which is meant to last 30days. I used just 2G of this by the time my contract data was renewed. Expecting to have 18G to play with. But no. Just 10G??

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: My extra addon data has been zeroed before the 30 day period ended

HI, 

@Nickriding

 

  • The add-on lasts until your next bill or until the data runs out
  • The time starts the minute you buy it
  • Data bought as an add-on will only be used after your plan data allowance has run out
  • Add-on data won't be carried over if your allowance refreshes

That is clearly on http://add-on.ee.co.uk/purchase

When you purchase extra data. 

Thanks 

3 REPLIES 3
by Ace Contributor
Ace Contributor
Solution

Re: My extra addon data has been zeroed before the 30 day period ended

HI, 

@Nickriding

 

  • The add-on lasts until your next bill or until the data runs out
  • The time starts the minute you buy it
  • Data bought as an add-on will only be used after your plan data allowance has run out
  • Add-on data won't be carried over if your allowance refreshes

That is clearly on http://add-on.ee.co.uk/purchase

When you purchase extra data. 

Thanks 

by Profile closed
Not applicable

Re: My extra addon data has been zeroed before the 30 day period ended

Hello @Nickriding data add ons last until one of the following:

 

  • The 30 days has expired
  • Your billing cycle renews
  • The data is used up

http://ee.co.uk/non-standard-prices

 

🙂

by
EE Community Support Team

Re: My extra addon data has been zeroed before the 30 day period ended

Fantastic help @tahirmian and @Profile closed

 

Hope to see you back in community again soon @Nickriding

 

Cheers

 

Richard

 

🙂

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