My 5gb of data hasnt renewed
Hello there @Sharonwray1
Thanks for coming to the community.
Is your account with us on pay as you go or contract?
Are you unable to access the data?
Hi its on contract
Thanks for coming back to me.
Is today your billing date for the data to refresh?
Are you able to access the internet?
My renewable date is the 9th i had a bolt on last week which is due to run out tommorrow
If you log into your My EE online or the App does this show the 5GB data allowance?
Also are you on a personal or business contract?
Speak soon 🙂
Im a personal customer and it does on my allowances page
If this shows it should have refreshed for you.
I have sent you a private message on here with a link to our chat team.
They can look into the account and check this for you.
One of these options may help you find the answers you need.
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