by Sharonwray1 Investigator
Investigator

My datas not renewed

My 5gb of data hasnt renewed 

7 REPLIES 7
by
EE Community Support Team

Re: My datas not renewed

Hello there @Sharonwray1

 

Thanks for coming to the community.

 

Is your account with us on pay as you go or contract?

 

Are you unable to access the data? 

 

Thanks 🙂

 

 

by Sharonwray1 Investigator
Investigator

Re: My datas not renewed

Hi its on contract

by
EE Community Support Team

Re: My datas not renewed

Evening @Sharonwray1.

 

Thanks for coming back to me.

 

Is today your billing date for the data to refresh?

 

Are you able to access the internet?

 

Thanks 🙂

 

by Sharonwray1 Investigator
Investigator

Re: My datas not renewed

 My renewable date is the 9th i had a bolt on last week which is due to run out tommorrow 

by
EE Community Support Team

Re: My datas not renewed

Hello @Sharonwray1,

 

If you log into your My EE online or the App does this show the 5GB data allowance?

 

Also are you on a personal or business contract?

 

Speak soon 🙂

by Sharonwray1 Investigator
Investigator

Re: My datas not renewed

Im a personal customer and it does on my allowances page 

by
EE Community Support Team

Re: My datas not renewed

Thanks @Sharonwray1,

 

If this shows it should have refreshed for you.

 

I have sent you a private message on here with a link to our chat team.

 

They can look into the account and check this for you.

 

Thanks 🙂

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