by Stefsemi
Explorer

My data works on web browser but not on apps says not connected. Any ideas?

I can go online on google chrome and my data works but on any app fb/instagram/messenger ect it says I'm offline and none of them work until I connect to wifi. Anyone else had this issue?

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: My data works on web browser but not on apps says not connected. Any ideas?

Hi @Stefsemi 

 

This could be a content lock related issue!

 

Can you go to your online EE account and switch your content lock to STRICT and back OFF again, please!

 

This should hopefully fix your issues! 🤗

 

Please let me know if this works for you ?

 

Cheers 👍

 

BustaCrabb

5 REPLIES 5
by Profile closed
Not applicable
Solution

Re: My data works on web browser but not on apps says not connected. Any ideas?

Hi @Stefsemi 

 

This could be a content lock related issue!

 

Can you go to your online EE account and switch your content lock to STRICT and back OFF again, please!

 

This should hopefully fix your issues! 🤗

 

Please let me know if this works for you ?

 

Cheers 👍

 

BustaCrabb

by Stefsemi
Explorer

Re: My data works on web browser but not on apps says not connected. Any ideas?

@Profile closed  you absolute legend!

 

That worked! 

 

Thank you so much

 

Stef 

by Profile closed
Not applicable

Re: My data works on web browser but not on apps says not connected. Any ideas?

Hi @Stefsemi 

 

 

That's fantastic! 🤗

 

Happy day🌞

 

Chuffed it works for You, nice one.. eh!

 

Cheers 👍

 

BustaCrabb 🦀

by
EE Community Support Team

Re: My data works on web browser but not on apps says not connected. Any ideas?

Great work @Profile closed 👍😃🦀

by Profile closed
Not applicable

Re: My data works on web browser but not on apps says not connected. Any ideas?

Hi @Jon_K 

 

As long as the advice I give works, I'm happy and everybody else is happy as well! 🤗

 

Cheers 👍

 

BustaCrabb 🦀

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