by Nikki611
Explorer

My data will not work outside a wifi area

My data is not working outside a wifi area. I have a 30gb allowance and apparently I have 28gb left however when I leave wifi areas my phone says you have no wifi???

3 REPLIES 3
by Grand Master
Grand Master

Re: My data will not work outside a wifi area

@Nikki611   When out side of a WiFi area you need to have cellular data enabled.  You need to make sure your apps have been allowed to use cellular data on your phone. 

by Nikki611
Explorer

Re: My data will not work outside a wifi area

Yes they do, this has happend all of a sudden today. It's been fine up until now

by Grand Master
Grand Master

Re: My data will not work outside a wifi area

@Nikki611   Try cleaning the sim with a damp cloth.  Make sure it’s dry before you put it back in the device.  And to check do you have the EE signal showing on the device ?

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