by Luckyfella
Explorer

My data went down by 5g yesterday even though wifi and mobile data switched off.

My data allowance went down by 5g whilst I was at work yesterday. I had wifi and mobile data switched off and as I'm single there was no one at home using anything (I have a shared data plan). Is there anyway of checking what the data was used on?

2 REPLIES 2
by Luckyfella
Explorer

Re: My data went down by 5g yesterday even though wifi and mobile data switched

Just to update this, I've just replied to 2 emails and spent 2mins on face book and data has gone down a further 1.2g. At this rate I will get through my 20g allowange in about 5days. I've been on the same plan with the same equipment for over 2yrs and never had a problem with having enough data. Any ideas?

by
EE Community Support Team

Re: My data went down by 5g yesterday even though wifi and mobile data switched

Hi @Luckyfella

 

Welcome to the EE Community. 🙂

 

Check out our How much Internet data are you using supporting article. There are some great tips on there for managing your data.

 

I also recommend turning off video auto-play on your Facebook app.

 

What is the make and model of your device?

 

I'll do my best to help more.

 

Chris

 

 

 

 

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