by Alisa12x
Explorer

My data is finished I am trying to purchase a adon however it is not letting me

Hi I am on pay as you go I have finished my normal data package and I am trying to purchase a add on however it is not letting me access the page is the network down as

i need it urgently 

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: My data is finished I am trying to purchase a adon however it is not letting

Hi @Alisa12x

Restart your phone and try again please. 

And click on link below. 

http://add-on.ee.co.uk/purchase

Thanks 

by
EE Community Support Team

Re: My data is finished I am trying to purchase a adon however it is not letting

Good Morning @Alisa12x.

 

Welcome to the community 🙂

 

Let us know how you get on following @tahirmian's advice.

 

You will need to follow the link on your phone.

 

Jon

by Ace Contributor
Ace Contributor

Re: My data is finished I am trying to purchase a adon however it is not letting

Hi @Jon_K

I am also getting error its look like EE add on page is down. 

ThanksScreenshot_20190219-081346.png

by Alisa12x
Explorer

Re: My data is finished I am trying to purchase a adon however it is not letting

Hi I have tried that and it is not working it’s not loading onto the addon page it just stops with a blank screen

Sent from alisa
by
EE Community Support Team

Re: My data is finished I am trying to purchase a adon however it is not letting

Thanks for letting me know @tahirmian and @Alisa12x.

 

I'll get this reported as quickly as possible.

 

Thanks for your patience.

 

Jon

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