by Sohailali99 Investigator
Investigator

My data doesn’t work on my sim deal

Hello, 

 

i have taken out a sim only deal on EE and ever since I have gotten the sim my mobile data just doesn’t work. I have tried eveything from turning my phone off, taking the sim out and even trying it in another phone but the data still doesn’t work. Your help would be amazing. Thanks 

7 REPLIES 7
by
EE Community Support Team

Re: My data doesn’t work on my sim deal

Good Afternoon @Sohailali99

 

Thanks for coming to the community. 

 

Are you able to make calls and texts?

 

What happens when you try to use mobile data?

 

Is data enabled within your handset settings?

 

Speak soon,

 

Katie 🙂

by Sohailali99 Investigator
Investigator

Re: My data doesn’t work on my sim deal

Afternoon,

Yess I have tried most things and whenever I try connecting to the data it states that the connection was lost.. everything else works normally though such as calls and texts. Thanks

Get Outlook for iOS
by
EE Community Support Team

Re: My data doesn’t work on my sim deal

Thanks for confirming this @Sohailali99

 

Using the Network Status Checker please can you see if there is any reported problems within you area. 

 

If this does not show anything, I would recommend giving us a call

 

Katie 🙂

by Sohailali99 Investigator
Investigator

Re: My data doesn’t work on my sim deal

I’ve checked that and everything else seems to be right. It’s a new sim deal and since I got it in September it’s been off the data from the start.

Thanks

Get Outlook for iOS
by
EE Community Support Team

Re: My data doesn’t work on my sim deal

Hi @Sohailali99

 

Please get in touch with our mobile care team, they will be able to complete a full diagnostics and arrange a replacement SIM if need be. 

 

Katie 🙂

by Sohailali99 Investigator
Investigator

Re: My data doesn’t work on my sim deal

Hello,

Would you be able to provide the number for that please & thanks for your help.

Thanks.

Get Outlook for iOS
by
EE Community Support Team

Re: My data doesn’t work on my sim deal

Hi @Sohailali99

 

Please try call 150 from your phone. 

 

Katie 🙂

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