21-01-2018 09:35 PM
Do you have a question?
21-01-2018 09:56 PM
Have you upgraded your account recently?
It could also be a reporting bug, does the EE app and your online account report the same data allowance?
21-01-2018 10:17 PM
Must be an error on the app, just logged into my account online and it' giving me the original contract details, just hope I am not been charged extra as I have not applied for the extra data showing on the app
21-01-2018 10:23 PM
The app, should have known.
If you have an android phone close the app down, go into settings - application manager, find the EE app and clear the cache/data. Then log in again and hopefully that should have solved the issue. If not check again after 9am tomorrow.
21-01-2018 10:26 PM
You havn't recently removed the Apple Music free streaming add-on by any chance have you?
The My EE app showed mine data as been doubled as well once I removed that add-on last week.
22-01-2018 10:23 AM