by Claire1772
Visitor

My additional data has disappeared

I purchased 5 GB data add on when I went on holiday 10/9/18. Only used 45% and its disappeared now my monthly plan allowance has restarted! 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: My additional data has disappeared

Hi @Claire1772

You add on only stay till you allowance renew.

You can find this information 

  • It lasts until your data allowance refreshes at the start of your next bill date, and will not be carried over
  • Any allowance data you've got left gets used first

Here http://add-on.ee.co.uk/purchase

Under important stuff. 

Thanks 

1 REPLY 1
by Ace Contributor
Ace Contributor
Solution

Re: My additional data has disappeared

Hi @Claire1772

You add on only stay till you allowance renew.

You can find this information 

  • It lasts until your data allowance refreshes at the start of your next bill date, and will not be carried over
  • Any allowance data you've got left gets used first

Here http://add-on.ee.co.uk/purchase

Under important stuff. 

Thanks 

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