by Naznin9 Investigator
Investigator

My Snapchat and Instagram does not work on 3/4G

 

I have tried turning my data, airplane mode and whole phone on and off again but it didn’t work, I then looked at other queries similar to this and it said to reset the network on my phone and I have done that too, I have also checked to see if I’ve made the silly mistake of turning my data off for both Instagram and snapchat but it is still not working.

 

Can someone please help?

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: My Snapchat and Instagram does not work on 3/4G

Hi, @Naznin9,

 

That's fantastic news!

It's taken some guess work, but chuffed you were able to get it sorted!

 

Have a super day @Naznin9 🤗

 

Cheers 👍

 

BustaCrabb

9 REPLIES 9
by Profile closed
Not applicable

Re: My Snapchat and Instagram does not work on 3/4G

Hi, @Naznin9,

 

I have 2 options you could try! try disabling the content lock via your My EE app, please! If this doesn't fix your issue, then try going into your account and switching content lock to STRICT and back OFF! 

Please let me know if either of these fix your issue!!🤗

 

Cheers

 

BustaCrabb

by Davie3
Explorer

Re: My Snapchat and Instagram does not work on 3/4G

Im having the same problem! Was on the phone to call centre this morning and they say it might be a sim card problem! Very strange that it is only certain apps that dont work ( FB, WhatsApp Instagram)

by Davie3
Explorer

Re: My Snapchat and Instagram does not work on 3/4G

Im having the same problem! Tried all suggested fixes on here and spoke to call centre as well they cant fix it either! A new sim might be the answer!

by Naznin9 Investigator
Investigator

Re: My Snapchat and Instagram does not work on 3/4G

Hi @Profile closed,

 

Thank you for your response. 

 

For some reason, I'm unable to find the content lock in my app. 

 

Thank you 

Naznin 

by Profile closed
Not applicable

Re: My Snapchat and Instagram does not work on 3/4G

Hi, @Naznin9,

 

I've just this second checked my, My EE app, and you are absolutely right! Which is odd to say the least!

Did you try the other option of going to your account and switching content lock to STRICT and back OFF again?

I know there is also a content lock in the play store settings, but whether this fixes anything is anybody's guess.

 

Do try what I mentioned above and get back to me, Please!!

 

Cheers 🤗

 

BustaCrabb

by Naznin9 Investigator
Investigator

Re: My Snapchat and Instagram does not work on 3/4G

Hi @Profile closed,

 

Yeh, I have tried the other options too but I can't seem to find the content lock. 

I Have just look at my settings and everything is set as allowed. 

 

Is it any other way we can fix this? 

 

thank you,

Naznin

by Profile closed
Not applicable

Re: My Snapchat and Instagram does not work on 3/4G

Hi, @Naznin9,

 

In the settings disable "allowed and enable them again" !!

 

My other option is to remove your SIM card and turn your device back on!

I am definitely running out of option!

🤔

 

Thanks

 

BustaCrabb

by Naznin9 Investigator
Investigator

Re: My Snapchat and Instagram does not work on 3/4G

Hi @Profile closed,

 

Thank you so much is working now🤗

 

Have a nice day and a lovely long bank holiday weekend. 

 

Thank you, 

Naznin 😁

by Profile closed
Not applicable
Solution

Re: My Snapchat and Instagram does not work on 3/4G

Hi, @Naznin9,

 

That's fantastic news!

It's taken some guess work, but chuffed you were able to get it sorted!

 

Have a super day @Naznin9 🤗

 

Cheers 👍

 

BustaCrabb

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