by scarlett5
Explorer

My Snapchat and Instagram does not work on 3/4G.

This happened on my old phone too, the iPhone SE, but now I have got the iPhone 8 I put my backed up iPhone SE onto my new phone and it’s now doing it on my new phone.

 

I have tried turning my data, airplane mode and whole phone on and off again but it didn’t work, I then looked at other queries similar to this and it said to reset the network on my phone and I have done that too, I have also checked to see if I’ve made the silly mistake of turning my data off for both Instagram and snapchat but it is still not working.

 

Can someone please help?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: My Snapchat and Instagram does not work on 3/4G.

Hi @scarlett5

 

Welcome to the community. 🙂

 

Could you check your usage controls in your My EE account please?

 

Just log in and go to Menu > Manage Device > Usage controls > Select Full Access.

 

This will let us know if it is the usage controls that are stopping these apps from being used. You can then switch the controls back if you wish to.

 

Chris

3 REPLIES 3
by
EE Community Support Team
Solution

Re: My Snapchat and Instagram does not work on 3/4G.

Hi @scarlett5

 

Welcome to the community. 🙂

 

Could you check your usage controls in your My EE account please?

 

Just log in and go to Menu > Manage Device > Usage controls > Select Full Access.

 

This will let us know if it is the usage controls that are stopping these apps from being used. You can then switch the controls back if you wish to.

 

Chris

by scarlett5
Explorer

Re: My Snapchat and Instagram does not work on 3/4G.

Great, it’s all up and running now, thank you!

by
EE Community Support Team

Re: My Snapchat and Instagram does not work on 3/4G.

Glad we got to the bottom of it, @scarlett5. 🙂

 

Feel free to come back to the community any time.

 

Chris 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.