by Charlottemoore2
Explorer

My Instagram and Facebook Apps won’t work on 3G/4G but are fine on WIFI.

My Instagram and facebook apps won’t work on 3G/4G but are fine on WIFI. All my other apps work fine with 3G/4G. My content lock is on the right setting and in settings on my phone both Instagram and Facebook have mobile data turned on.

7 REPLIES 7
by Grand Master
Grand Master

Re: My Instagram and Facebook Apps won’t work on 3G/4G but are fine on WIFI.

Hi @Charlottemoore2 

 

Your content lock cannot be deactivated. Check again on your MyEE app, then restart your device.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Profile closed
Not applicable

Re: My Instagram and Facebook Apps won’t work on 3G/4G but are fine on WIFI.

Hi @Charlottemoore2 

 

Please! Follow these steps!

Go to your online EE account and switch your content lock to STRICT and then reboot your device, once done, return to the content lock and switch it OFF!

 

Would you do that for me, please! It should fix everything!

Please let me know if this works ? Ok!

 

Cheers 👍

 

BustaCrabb 🦀

by Charlottemoore2
Explorer

Re: My Instagram and Facebook Apps won’t work on 3G/4G but are fine on WIFI.

Hey. 

 

Thanks for this but I have just tried it and it’s still not working.

 

charlotte 

by Profile closed
Not applicable

Re: My Instagram and Facebook Apps won’t work on 3G/4G but are fine on WIFI.

Hi @Charlottemoore2 

 

Ok! 

Can you repeat the step's and this time DON'T reboot your device and see if that's any better ?

 

Thanks 👍

 

BustaCrabb

by Grand Master
Grand Master

Re: My Instagram and Facebook Apps won’t work on 3G/4G but are fine on WIFI.

@Charlottemoore2 

 

You will need to call CS on 150 and have them look at your account. It maybe you need to prove your age. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Profile closed
Not applicable

Re: My Instagram and Facebook Apps won’t work on 3G/4G but are fine on WIFI.

Hi @Charlottemoore2 

 

The only other thing I can suggest is following @Northerner's advice and giving CS a call!

 

Cheers 👍

 

BustaCrabb 🦀

by Profile closed
Not applicable

Re: My Instagram and Facebook Apps won’t work on 3G/4G but are fine on WIFI.

Hi @Charlottemoore2 

 

Did you manage to get thing's sorted by the suggested advice above ? Or CS ?

 

BustaCrabb 🦀

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