by AndersonP
Explorer

My IPhone 5 mobile data stopped working...?

For some reason, my 4G mobile data has stopped working. I have an iPhone 5, and I know for a fact that the area that I live in has access to 4G because it was working perfectly fine last night, however, just this morning, with no changes or alterations, my 4G now comes up as being 3G, and the 3G doesnt work because I cant access the internet, my EE app, nothing. Iv'e already restarted my phone twice, and reset my network settings, nothing worked.

This is really frustrating as I am paying a good sum of money for the mobile data, and would like it fixed as soon as possible. Any solutions?

Thanks

5 REPLIES 5
by Grand Master
Grand Master

Re: My IPhone 5 mobile data stopped working...?

@AndersonP  Put your postcode in to THIS to see if there is a known issue in your area.  

by AndersonP
Explorer

Re: My IPhone 5 mobile data stopped working...?

"No known problems"...

 

by
EE Employee

Re: My IPhone 5 mobile data stopped working...?

Hi and welcome to the community @AndersonP

 

Are you able to make calls and texts?

 

When did the data stop working?

 

What is your postcode?

 

Many thanks,

 

Lee

by AndersonP
Explorer

Re: My IPhone 5 mobile data stopped working...?

Very sorry, just attempted another call and was met with "We havent recieved payment for your last bill". My bad, thanks for the help. 🙂

by
EE Employee

Re: My IPhone 5 mobile data stopped working...?

No problems @AndersonP

 

I'm glad you have found your issue.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.