by DJN_99
Visitor

My Content lock off but i can't access my data

So my content lock is off entirely, i have confirmed this on my parent account and through calling the 150 number, yet i still cannot access ANY of my data and have not used any of it what so ever.

when i do attempt to turn on my data im met with a screen that reads:

"You're currently blocled from using data."

 

Urgent help as it has been like for 3 days, Thanks

3 REPLIES 3
by Grand Master
Grand Master

Re: My Content lock off but i can't access my data

If you can't use data at all, it can't be anything to do with Content Lock. That only restricts a limited no. of iffy sites.

 

Do you have Mobile Data set ON on your mobile?

 

 

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by
EE Employee

Re: My Content lock off but i can't access my data

Hi @DJN_99 and welcome to the community.

 

If this handset is part of your parents account, you would need them to give our customer services team a quick call.

 

The team will look into the account to make show there is no data bars.

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: My Content lock off but i can't access my data

Are you in UK?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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