05-07-2018 07:27 PM
So my content lock is off entirely, i have confirmed this on my parent account and through calling the 150 number, yet i still cannot access ANY of my data and have not used any of it what so ever.
when i do attempt to turn on my data im met with a screen that reads:
"You're currently blocled from using data."
Urgent help as it has been like for 3 days, Thanks
05-07-2018 07:38 PM
If you can't use data at all, it can't be anything to do with Content Lock. That only restricts a limited no. of iffy sites.
Do you have Mobile Data set ON on your mobile?
05-07-2018 07:49 PM - edited 05-07-2018 07:52 PM
Hi @DJN_99 and welcome to the community.
If this handset is part of your parents account, you would need them to give our customer services team a quick call.
The team will look into the account to make show there is no data bars.
05-07-2018 07:51 PM
Are you in UK?
by max1486 Tuesday