by eviethomas0 Investigator
Investigator

My 4g won’t work but I have plenty of gigabytes remaining? Please help

 

3 REPLIES 3
by
EE Community Support Team

Re: My 4g won’t work but I have plenty of gigabytes remaining? Please help

Hi @eviethomas0

 

Welcome back to the community.

 

What phone are you using?

 

Can you make calls and send texts?

 

Also, do any problems show in the area on our Network Status Checker?

 

Leanne.

by eviethomas0 Investigator
Investigator

Re: My 4g won’t work but I have plenty of gigabytes remaining? Please help

Hi thanks for your help I have an iPhone X and I can send text messages!! My area is not yet been put on the server so I’m not sure.

Sent from my iPhone
by
EE Community Support Team

Re: My 4g won’t work but I have plenty of gigabytes remaining? Please help

Hi @eviethomas0

 

Thanks for the quick reply.

 

Can you try and reset the network settings to see if this helps?

 

This will delete any saved WiFi passwords.

 

Go to Settings > General > Reset > Reset Network Settings.

 

Have you been able to use data on the iPhone before?

 

Leanne 🙂

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