by bertilboyles Investigator
Investigator

My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

4g on HTC has stopped working. No access to the internet. WiFi is fine, just once I have left the house!!

 

Any help would be grateful received.

 

Thank you...

13 REPLIES 13
by Grand Master
Grand Master

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Hi @bertilboyles

 

  • Does this happen in just one location or at home and away from home?
  • Have you checked EE network service checker?
  • Is mobile data active on your device (have you accidentally turned it off?)
  • Did you get your device from EE and are you an EE PAYG or pay monthly customer?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by bertilboyles Investigator
Investigator

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Hi @Northerner

 

Thank you for taking the time to reply. It issue only happens once I leave a WiFi enabled area. Mobile data always used to kick in, not now. I am a pay monthly customer. My phone has had a couple of software updates in the last week. It's almost like 4g never existed. Just cannot connect to internet outside the house unless using public WiFi. 

by Grand Master
Grand Master

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Hi @bertilboyles

 

Mobile data is definitely activate?

 

I would suggest factory resetting to see if that helps.(backup first)

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Hi @bertilboyles

 

Welcome to the community.

 

I see @Northerner has given some brilliant advice, please let us know if that works.

 

Chris 🙂

by Lizarrand Investigator
Investigator

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Thanks for that,but the screen says APN settings are not available for this user
LIZ

Sent from my iPad
by Lizarrand Investigator
Investigator

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

I have exactly the same problem. I have activated my upgrade SIM card and done a default reset,but I have no connection to 4G and also can’t connect to my car via Bluetooth. Thank good for WiFi lol

by
EE Employee

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Hi @Lizarrand and welcome to the community.

 

It sounds like there is an issue with your data APN.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Mobile data.
  4. Tap Access Point Names.
  5. If available, tap the EE Internet (the bullet point fills with green). If not available, tap the Menu key, and then tap New APN. To reset your APN settings, tap the Menu key and then tap Reset to default.
  6. Verify and update the following settings for the Data APN:
  7. Name: EE Internet
  8. APN: everywhere
  9. Username: eesecure
  10. Password: secure
  11. MMSC: http://mms/
  12. MMS Proxy: 149.254.201.135
  13. MMS Port: 8080
  14. Authentication Type: PAP
  15. APN Type - You might be given a list to choose from, or asked to type something in. If it's a list, choose internet+MMS. If you're asked to type something in, type a * on its own
  16. Tap the Menu key.
  17. Tap Save.
  18. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile

Let us know how you get on.

 

Many thanks,

 

Lee

by Lizarrand Investigator
Investigator

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

The page says APN not available to this user

by
EE Community Support Team

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Hi @Lizarrand,

 

Please follow the steps below and let us know if it fixes the issue.

 

  1. On the device, from the Apps menu, select Settings > Network & Internet > (Cellular or) Mobile network (> select data SIM) > Access point names.
  2. Tap + (the 'plus' symbol) to create a new Access point and input the values listed below: -

                Name: EE Internet

                APN: everywhere

  1. Enter the User name and Password listed below. If no value is listed, leave the field blank.

                Username: eesecure

                Password: secure

  1. Set the APN type as default.
  2. Save the APN (Menu > Save) and, if necessary, tap EE Internet to set the profile as default.
  3. Return to the Home screen.

Thanks Smiley Happy

 

James

 

 

by bertilboyles Investigator
Investigator

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Thank you, that worked great!!

by
EE Community Support Team

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Thanks for letting us know, @bertilboyles. 🙂

 

Glad you're back up and running again.


Chris 🙂 

by Lizarrand Investigator
Investigator

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Has worked on mine now too. Thanks

Sent from my iPad
by
EE Community Support Team

Re: My 4g network on my HTC u11 has suddenly stopped working. WiFi is fine,

Brilliant news, thanks @Lizzarrand. 🙂

 

Have a great weekend. 🙂

 

Chris

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