02-06-2018 09:14 PM
4g on HTC has stopped working. No access to the internet. WiFi is fine, just once I have left the house!!
Any help would be grateful received.
02-06-2018 10:44 PM
02-06-2018 11:56 PM
Thank you for taking the time to reply. It issue only happens once I leave a WiFi enabled area. Mobile data always used to kick in, not now. I am a pay monthly customer. My phone has had a couple of software updates in the last week. It's almost like 4g never existed. Just cannot connect to internet outside the house unless using public WiFi.
03-06-2018 09:10 AM
Mobile data is definitely activate?
I would suggest factory resetting to see if that helps.(backup first)
06-06-2018 02:49 PM
06-06-2018 07:14 PM
I have exactly the same problem. I have activated my upgrade SIM card and done a default reset,but I have no connection to 4G and also can’t connect to my car via Bluetooth. Thank good for WiFi lol
06-06-2018 07:20 PM - edited 06-06-2018 07:23 PM
Hi @Lizarrand and welcome to the community.
It sounds like there is an issue with your data APN.
Let us know how you get on.
07-06-2018 12:06 PM - edited 07-06-2018 12:09 PM
Please follow the steps below and let us know if it fixes the issue.
Name: EE Internet
by Maisie2 Saturday