by antnkel1 Valued Contributor
Valued Contributor

My 4g download speed is poor

My 4g download speed is only ranging from 5gb-15gb and my upload is 0gb!

27 REPLIES 27
by Grand Master
Grand Master

Re: My 4g download speed is poor

@antnkel1  Have you tried clearing any apps from the background and perhaps even restarting the device? 

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

Yes, done that. Did a speed test at home last and it's fine, its just when I'm at work the speed is appalling.

There's supposed to be coverage here but no upload speed at all.

by
EE Community Support Team

Re: My 4g download speed is poor

Good Morning @antnkel1.

 

Welcome to the community.

 

Have you checked the postcode in our Network Status Checker?

 

Jon

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

Hi, yes I have. It said everything is fine, but obviously not!. No upload speed at all!

by
EE Community Support Team

Re: My 4g download speed is poor

Thanks for checking @antnkel1.

 

I'd recommend contacting our technical support team about this so they can have a further look into the postcode.

 

Come back and let us know how you get on.

 

Jon

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

Will do.

Thanks 

by Star Contributor
Star Contributor

Re: My 4g download speed is poor

Could I get a postcode for where you work or nearby?

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

Of course, its BB186EP

Thanks 

by Star Contributor
Star Contributor

Re: My 4g download speed is poor

You appear to be very between sectors there. Just to try and assist ruling out a highly loaded site, some info from field test could be useful. Are you on Android or iOS?

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

Android 

by Star Contributor
Star Contributor

Re: My 4g download speed is poor

In that case, apps like cellmapper, G-NetTrack lite will say the eNB of the site you're connected to and basic signal information like SNR. 

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

Not sure what I'm looking at but the 

enb is 22217 cell 0 lte -106dbm

by Star Contributor
Star Contributor

Re: My 4g download speed is poor

Signal to noise ratio?

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

MCC234 MCN30 TAC46112

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

30DB

by Star Contributor
Star Contributor

Re: My 4g download speed is poor

Seems oddly high considering your RSRP is at -106 but some devices misread. 

You're connecting to Park Hill Reservoir, a Nokia site, roughly in boresight. 

Is performance that bad all the time you're there or does it vary by time?

Has it always been that bad?

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

Only had this phone and SIM a few weeks, it just seemed to be slow so tested it and best I get in this area is around 15mb for download and upload is pretty much 0mb all the time. I tested speed when I got home and the best was 69mb download and 34mb upload.

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor

signal to Noise ratio has dropped to 8

dB 


 

by antnkel1 Valued Contributor
Valued Contributor

Re: My 4g download speed is poor


Changed again now 40db

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