by Nrusse18
Explorer

My 4G will not work

I haven't been able to use my 4G since Saturday. I have full coverage, full data allowance and my data is on but it still won't work. I have an apple 6S. Can anyone help me fix this?

3 REPLIES 3
by Grand Master
Grand Master

Re: My 4G will not work

@Nrusse18  Have you tried a network reset on the device? Go to Settings>General>Reset>Reset Network Settings.  You’ll have to put your WiFi passwords back on the device after this. 

by Grand Master
Grand Master

Re: My 4G will not work

Have you checked the Network Status Checker ?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: My 4G will not work

Hello there @Nrusse18

 

Thanks for coming to the community.

 

Have you tried a network reset as @Chris_B suggested?

 

Let us know how you are getting on.

 

Leanne.

Let's get started

Join the EE Community to ask, answer, learn and share.